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  1. The “Owner” is Make it Pretty

  2. The “Hirer” refers to the person, firm or corporation hiring equipment from the Owner

  3. The “Equipment” means all the equipment and accessories supplied to the Hirer

  4. “Terms” means these Terms and Conditions of Hire

  5. "Booking" means any written booking or order made by the Hirer to Make it Pretty for Equipment and/or Services.



Unless otherwise agreed in writing by the Owner and the Hirer, these terms and conditions shall be the only terms and conditions on which the Owner will provide the goods and or services to the Hirer.


These Terms are deemed to be accepted by the Hirer on payment of a booking deposit, on receipt by the the the Owner. 


The hiring of the equipment will commence from the commencement date specified on the hirer invoice and continue for the term specified. The hirer is entitled to use the equipment for the hire period. Any extension of the period must be agreed to the owner.


The hirer shall not remove the Hire equipment or any part thereof from the situation and position of its installation without consent from the owner.


The hirer agrees not to use the equipment at locations or purposes different to the equipment’s general designated purpose and specified suitability (such as indoor versus outdoor use).


The hirer acknowledges responsibility for the equipment and is liable for any damage.



 All prices are exclusive to GST and delivery fees. These are extra unless otherwise stated.


 A minimum hire of $650 is required for all bookings. This does not include delivery fees or GST.


Amount quoted is for use of equipment for the time period stated on the invoice. Unless otherwise specified, any delivery quotation assumes:

  1. delivery, and pick up of goods being provided during ordinary hours of 7am to 10pm;

  2. any delivery outside ordinary delivery hours will incur an extra surcharge.

  3. Public Holiday surcharge applies to all bookings on public holidays.

  4. delivery being made to street level;

  5. grounds or floors being level and clear;

  6. If delivery is required to higher ground level, the Owner must be notified before deposit is paid as extra surcharge applies. 

  7. It is the responsibility of the hirer to ensure measurements of Hire Equipment supplied by the Owner is appropriate for the event space including ceiling heights, door and stair access.
    If upon delivery the Hire Equipment does not fit, the Owner has the right to refuse delivery with no refund of hire cost. 

  8. If additional delivery is required the Hirer is subject to redelivery charges;




A 50% deposit is required within 24hrs of receiving your invoice. Failure to do so will result in all requested hire equipment being made available again for public hire. Full payment is to be paid no later than 14 days prior to the date of hirer’s event. Failure to make this payment deadline will result in goods and services not being dispatched or undertaken. 


Deposits are non refundable, transferrable and cannot be exchanged for a credit note.


Items will not be held without a deposit. Hirer has 3 days within invoice issue date to secure items with 50% deposit.


If order placed less than 14 days from event date, then payment in full is required within 24 hours from invoice issue date.


Payment must be made by bank transfer.


The Hirer agrees to pay any expenses incurred or loss suffered by the Owner as a result of breach by the Hirer of its obligations pursuant to these Terms (including legal and debt recovery costs).



Deposits are non refundable, transferrable and cannot be exchanged for a credit note.  


If the Booking is cancelled within 60 days of the event, the Hirer will not be entitled to any refund of any payments already been paid to the Owner.

If the Booking is cancelled outside the 60 days The Owner will refund 30% of the booking excluding deposits and an administration fee of $100 will incur.

Any item removal or deductions from invoice must be made at least 60 days prior to the hire date. Variations made within 60 days will incur the hire charge. Additions can be made at any time and are subject to availability.

The Hirer agrees and acknowledges that they will only be entitled to receive a refund, if the cancellation occurs at least 60 days prior to the delivery date.


If through any circumstances the Owner is unable to provide goods, then the Owner may:

  1. make changes to the goods provided that the end performance is not materially prejudiced; or cancel any order (even if it has already been accepted) by notice in writing.

  2. All cancellations and date changes are to be requested in writing for the consideration of the Owner. Approval for date changes will be subject to the Owners discretion.

If Hirer cancels the booking prior to the date the Hirer acknowledges this will cause a reasonably foreseeable loss to the Owner and any payments retained by The Owner is to compensate for the loss in the likely event that they will be unable to further book the date.

COVID Cancellations 

The Owner will not be issuing refunds due to events being cancelled by COVID restrictions. Covid is no longer an unknown or unforeseen event.

In the event you have to cancel due to government restrictions The Owner will first reschedule The Hirer's booking for another date or second, the Hirer will receive credit Notes valid ​for up to 12 months. 


All cancellations need ​to ​be ​submitted in in writing​ to




Upon completion of the hiring, the equipment must be properly cleaned by the hirer. Balloons, flowers or any form of decoration that was not supplied with the Hire Equipment needs to be removed ready for pickup for the Owner.


If items are returned unclean, a cleaning fee depending on the condition will be charged.


Cake stands should be wiped down with a microfibre cloth that is a little damp and then dried with a dry towel. All dessert residue must be removed from the cake stands. Do not wash cake stands under the sink as this will damage the cake stands entirely.


If vinyl or signage is placed on any products, this must all be removed after use of product, otherwise a cleaning fee to remove will be charged to hirer.





The Hirer is responsible for any loss or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear.


If damage or loss occurs while in the Hirers care, full replacement costs will be charged. If damage or loss is inflicted the Owner reserves the right to invoice and collect from the Hirer the remaining balance required to replace damaged or lost items. 

If part of a set is damaged, stained or lost, the Customer is responsible for the full replacement of that set.


All packaging materials are to be returned with the hired goods.


  1. We require a clear entry to site. The decision on site suitability is the delivery drivers and is final. If the site is not suitable or we cannot gain entry or contact you for delivery purposes you will still be liable for the full booking fee. 

  2. DO NOT move castle once it has been erected. Please advise of any steps/obstacles etc when booking as these units are heavy and may require two delivery staff. 

  3. We do not hire in bad weather conditions as units can become dangerous. All outdoor installation’s run the risk of cancellation due to the weather and you will still be liable for the full booking fee. 

  4. Please ensure that the Bouncy Castle is not overcrowded, and limit numbers according to the age and size of people using it. Maximum of 4 Adults or 10 kids are allowed on the castle at one time. 

  5. NO food, drinks or chewing gum allowed in the Bouncy Castle, nor is face paint, party poppers, coloured streamers or silly string to be inside the Castle (Please note if the Castle is collected in a dirty condition then the person hiring it will incur a cleaning charge of $150) 

  6. Please remove all footwear and socks must be worn at all times when using the bouncy castle. 

  7. If damage to the Bouncy Castle occurs while in the customers care, Make It Pretty reserves the right to invoice and collect from the Customer costs required to repair or replace the damage. 

  8. Please do not switch off the blower, unless of bad weather. In the event of heavy rain , the blower must be turned off, disconnected and taken out of the rain to avoid damage. In the event that the blower stops working, please ensure all users get off the castle immediately and contact Sal 0490346169 

  9. Please note that all persons using this Bouncy Castle do so at their own risk. Make it pretty does not accept any responsibility for any injury caused to anyone using this equipment. 

  10. By confirming a quote via email, signature or deposit payment, the Customer acknowledges & agrees to these terms & conditions.

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